Article ID: 835409
Article Last Modified on 8/23/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
SYMPTOMS
You cannot restore a Microsoft Windows XP Service Pack 2 (SP2) system restore point after you restore a Windows XP Service Pack 1 (SP1) system restore point. The operating system on the computer will still be Windows XP SP1. Additionally, you cannot use System Restore to restore any restore point that was created prior to the installation of a COM+ update on a Windows XP SP1-based computer.
RESOLUTION
Update information
The following file is available for download from the Microsoft download center:
![[GRAPHIC: Download]](/wiki/index.php?title=File:Download.gif){kind=small}
Download the 835409 package now.
Release Date: December 12, 2005
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------ 27-Oct-2005 19:06 5.1.2600.1765 226,816 Srrstr.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: atdownload kbhotfixserver kbwinxppresp3fix kbqfe kbfix kbbug KB835409
