Article ID: 834910
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
When you have a hard disk storage array that is configured in your Microsoft Windows Server 2003-based computer, Event ID 51 may appear many times in the system log in Event Viewer with a description that is similar to the following:
Event Source: Disk
Event Category: None
Event ID: 51
Date: date
Time: time
Type: Warning
User: N/A
Computer: computername
Description: An error was detected on device \Device\Harddisk7 during a paging operation. For more information, see Help and Support Center at http://support.microsoft.com.
Data:
These events may occur when when you add or remove a hard disk device from a Storage Area Network (SAN) array to Windows Server 2003. This hard disk device is also known as a Logical Unit Number (LUN).
CAUSE
This problem occurs if an Input/Output (I/O) operation to a hard disk is unsuccessful. When an I/O operation to a hard disk is unsuccessful, Windows Server 2003 logs Event ID 51 in the system log. This problem occurs even if the I/O operation is retried and is subsequently successful.
When you add or remove a new LUN from a NAS array to Windows Server 2003, Windows may log Event ID 51. This event appears even if the I/O operation was successful after a retry. In Windows versions that are earlier than Windows Server 2003, these operations do not cause Event ID 51 messages.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required to install this hotfix.
Restart requirement
You may have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Microsoft Windows Server 2003, 32-bit editions
Date Time Version Size File name -------------------------------------------------------------- 22-Jan-2004 02:12 5.2.3790.123 61,952 Classpnp.sys
Microsoft Windows Server 2003, 64-Bit Enterprise Edition
Date Time Version Size File name -------------------------------------------------------------- 22-Jan-2004 01:20 5.2.3790.123 145,408 Classpnp.sys
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
After you install this hotfix, Windows logs Event ID 51 only if an I/O request is unsuccessful after all the subsequent retry operations have completed.
Event ID 51 typically appears in the system log if an I/O operation to a hard disk is unsuccessful. In this scenario, troubleshoot the hard disk subsystem to determine the cause of the error. Windows Server 2003 also logs vendor-defined unit attention operations. Event ID 51 may also appear when you add a new LUN to Windows Server 2003. When all the connected LUNs are performing I/O operations, unit attention that is generated on those LUNs causes the generation of Event ID 51 events when you add a new LUN. In this case, the I/O operation is retried successfully, and no additional troubleshooting is required. This problem does not occur in Microsoft Windows 2000.
For additional information about Event ID 51, click the following article number to view the article in the Microsoft Knowledge Base:
244780 Information about Event ID 51
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: page file, swap, array, drive
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB834910
