Article ID: 834728
Article Last Modified on 2/20/2007
APPLIES TO
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Server
SYMPTOMS
When you use programs that that perform registry backup and restore operations, your computer may stop responding, and you may receive the following error message:
CPU usage may also unexpectedly increase to 100% until you restart the computer. When the CPU usage is at 100%, any programs that use registry features may stop responding.
CAUSE
This problem may occur if you use a remote control program or a system backup program.
The RegRestoreKey function reads a specified registry hive file and copies it to a specified key in the System registry. The RegSaveKey function saves a specific registry key and all related subkeys to a hive file. Both functions perform operations on the System registry that must be performed exclusively. The problem that is described in this article occurs because the RegSaveKey and RegRestoreKey functions are called at the same time in a multi-thread program.
RESOLUTION
Windows 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Microsoft Windows 2000
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 19-Dec-2003 18:57 5.0.2195.6886 30,224 Mountmgr.sys 05-Feb-2004 20:37 5.0.2195.6897 1,699,776 Ntkrnlmp.exe 05-Feb-2004 20:37 5.0.2195.6897 1,699,200 Ntkrnlpa.exe 05-Feb-2004 20:37 5.0.2195.6897 1,720,000 Ntkrpamp.exe 05-Feb-2004 20:37 5.0.2195.6897 1,677,312 Ntoskrnl.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information about the RegSaveKey and RegRestoreKey functions, visit the following Microsoft Web site:
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbhotfixserver kbqfe kbwin2000presp5fix kbbug kbfix kbqfe KB834728
