Article ID: 834444
Article Last Modified on 8/18/2005
APPLIES TO
- Microsoft Entourage 2001 for Mac Special Edition
- Microsoft Entourage X for Mac
SYMPTOMS
When you synchronize a device that is running the Palm Pilot operating system (Palm OS) with Microsoft Entourage, you find that only one address is stored for each contact.
CAUSE
This problem occurs because the Palm Pilot device only stores a single address for each contact. Therefore, Entourage only synchronizes the default address for the contact.
WORKAROUND
To work around this problem, verify that the correct address is selected as the default address for each of your contacts in Entourage. When you do this, you can decide in advance the address that is stored to the Palm Pilot. To do this, follow these steps:
- Open a contact in Entourage.
- Click either the Home or the Work tab.
- On either the Home or the Work tab, click to select the Default address check box for the address that you want to use.
- Repeat these steps for each contact that you want to configure.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Keywords: kbbug kbpending KB834444
