Microsoft KB Archive/833718

Knowledge Base

No search results are returned when you search a Windows SharePoint Services Web site from a portal site in SharePoint Portal Server 2003

Article ID: 833718

Article Last Modified on 9/26/2007

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APPLIES TO

• Microsoft Office SharePoint Portal Server 2003
• Microsoft Windows SharePoint Services

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SYMPTOMS

In Microsoft Office SharePoint Portal Server 2003, content from a Microsoft Windows SharePoint Services Web site is not listed in a set of search results. This issue occurs when you do the following:

1. You connect to the portal site by using a user account that has administrative access to the portal site.
2. You search for content that is stored in a Windows SharePoint Services Web site that is located in the portal site.

Content from that Windows SharePoint Services Web site is not listed in the search results. However, if you connect to the Windows SharePoint Services Web site, content from the site is listed in the search results when you perform the same search.

CAUSE

This issue may occur if both the following conditions are true:

• Your user account is a member of one or both of the following groups:
  • The SharePoint administrators group.
  • The Administrators group on the local server.
• Your user account is not added to the portal site as a portal site user.

Although you have administrative access to the portal site, you must also be a member of a site group on the portal site to view search results from the portal site.

RESOLUTION

To resolve this issue, add your user account to a site group for the portal site. For example, add your user account to the Administrator site group for the portal site.

To add a user to a site group:

1. Connect to the portal site, and then click Site Settings.
2. On the Site Settings page, under General Settings, click Manage Users.
3. Click Add Users.
4. On the Add Users: Portal Site Name page, type the e-mail address or the user name of the user who you want to add in the Step 1: Choose Users area.
   

Type the e-mail address in the domain\user name format.

1. In the Step 2: Choose Permissions area, click to select the check box next to the site group that you want to add the user to, and then click Next.
2. In the Step 3: Confirm Users area, verify the e-mail address, the user name, and the display name information of the user who you want to add.
3. In the Step 4: Send E-mail area, click to select the Send the following e-mail to let these users know they've been added check box if you want to send an e-mail message, and then type your message.
4. Click Finish.

MORE INFORMATION

For more information about how to manage portal site users in SharePoint Portal Server, see the "Portal Site Security" topic in the "Security" section of the Microsoft Office SharePoint Portal Server 2003 Administration Guide. The Microsoft Office SharePoint Portal Server 2003 Administration Guide (Administrator's Help.chm) is located in the Docs folder in the root folder of the SharePoint Portal Server 2003 CD.

For more information about SharePoint Portal Server, visit the following Microsoft Web site:

http://www.microsoft.com/office/sharepoint/prodinfo/default.mspx

For more information about Windows SharePoint Services, visit the following Microsoft Web site:

http://technet.microsoft.com/windowsserver/sharepoint/default.aspx

Keywords: kbprb KB833718

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