Knowledge Base

How to find help and support by using TechNet resources

Article ID: 833525

Article Last Modified on 5/9/2007

APPLIES TO

Customer Service and Support Information
Microsoft TechNet 2004 Standard Edition

SUMMARY

The Online Support for IT Professionals section of the TechNet Web site has a list of support resources, many of them free of charge, that you can use to try to find a solution to your problem.

To view the support services that are available to you, visit the following Microsoft Web site and click Troubleshooting & Support in the left navigation pane:

http://www.microsoft.com/technet/

If you are a TechNet subscriber, more information is also available in your TechNet Information CD. Under Troubleshooting and Support, click Support Options.

Technical support

The Microsoft Knowledge Base

For help with specific technical problems and to Search the Knowledge Base, visit the following Web site:

http://support.microsoft.com/search

Newsgroups

For free peer-to-peer support, visit the following Web site:

http://www.microsoft.com/technet/community/newsgroups/default.mspx

By using TechNet, you can access public newsgroups for IT Professionals that are focused on Microsoft products and solutions. When you use the Web-based newsgroup client, you can post your question or participate in one of many newsgroups. Many Microsoft newsgroup participants are also familiar with Beta releases of Microsoft products.

Developer resources

To find developer resources, visit the following MSDN Web site:

http://msdn2.microsoft.com/en-us/developercenters/default.aspx

This Web site gives you news and information about developer resources. If you register for a free MSDN Online Membership, you can receive many additional resources, including access to the MSDN Library Online.

To contact Microsoft for these developer resources:

In North America: For Microsoft Professional Support for IT Professionals.
- Toll-free: Telephone (800) 936-4900.
- Web site: Visit the following Microsoft Web site and select your product from the drop-down list to see the options that are available to you:
  
  http://support.microsoft.com/selectassist
- E-mail: For help to find the most appropriate support options and resources for your specific issue, send an e-mail message to support@microsoft.com.
Outside the United States: Find your local Microsoft subsidiary to determine the support options that are available to you.

To find the phone number of your local Microsoft subsidiary, visit the following Microsoft Web site:

http://support.microsoft.com/support/supportnet/InternationalPhoneNumbers.asp

TechNet subscriber services

If you are currently a TechNet subscriber, your subscription entitles you to enhanced support. For more information about the Subscriber-Only Online Services, visit the following TechNet Web site:

http://www.microsoft.com/technet/abouttn/subscriptions/current/suboserv.mspx

For more information about other TechNet subscriber resources, visit the following Microsoft Web sites:

TechNet Subscriber Resources
http://www.microsoft.com/technet/abouttn/subscriptions/currentn.mspx

TechNet Subscription - Frequently Asked Questions
http://technet.microsoft.com/en-us/subscriptions/ms772427.aspx