Article ID: 833154
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
When a Terminal Server client reconnects to a Microsoft Windows 2000-based Terminal Server session, you may receive the following Stop error message:
CAUSE
Typically, this problem occurs when the following events occur:
- The Terminal Server client connects to a Terminal Server session that is running in 24-bit color.
- The Terminal Server client disconnects from the Terminal Server session.
- The Terminal Server session switches to 8-bit color.
- The Terminal Server client tries to reconnect to the Terminal Server session.
This problem occurs because the Terminal Server stores the wrong color data size for the disconnected session. When a Terminal Server client reconnects to a session that is using a lower color depth than the original session, the Remote Desktop Protocol (RDP) display driver uses the originally cached color depth. Therefore, you receive the error message that is described in the "Symptoms" section.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform -------------------------------------------------------------- 15-Dec-2003 03:04 5.0.2195.6883 49,944 Rdpdd.dll x86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Software Update Packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates
Additional query words: terminal server stop error 0x00000050 client reconnect
Keywords: kbhotfixserver kbqfe kbtermserv kbbug kbfix kbqfe kbwin2000presp5fix KB833154
