Article ID: 832911
Article Last Modified on 12/3/2007
APPLIES TO
- Microsoft Internet Information Services 6.0
SYMPTOMS
If you have Microsoft Windows Intergrated Authentication enabled in Microsoft Internet Information Server (IIS) 6.0, users sometimes receive the following error message in their browsers:
If a user makes the same request again later by using the same credentials, the later request will work correctly.
CAUSE
This problem occurs because the IIS worker process is recycled during the NTLM authentication handshake with the client. The state of the NTLM authentication is stored with the worker process. Therefore, the state of any NTLM authentication that is in process is lost when the recycle action occurs.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
If you are also experiencing the symptoms that Microsoft Knowledge Base article 832139 describes, apply hotfix 832139 before you apply this hotfix.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832139 FIX: IIS 6.0 serves stale content if a Web site has both the IP address and the Host Headers set
Restart requirement
You must restart your computer after you apply this hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------- 11-Dec-2003 19:17 5.2.3790.111 334,336 Http.sys
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 1.
Keywords: kberrmsg kbbug kbfix kbqfe kbwinserv2003presp1fix kbhotfixserver KB832911
