Article ID: 832791
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
Files may be abandoned on the Modified-No-Write list on your Microsoft Windows 2000 Server-based computer. Also, the following event ID message may be logged in Event Viewer:
Event Type: Error
Event Source: Srv
Event Category: None
Event ID: 2020
Date: date
Time: time
User: N/A
Computer: server name
Description: The server was unable to allocate from the system paged pool because the pool was empty.
The files that are in memory are accounted for with paged pool allocations that are tagged with MMST. You can use the Poolmon.exe tool or another similar tool to view these tags.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Windows 2000 Service Pack 3.
Restart Requirement
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 10-Feb-2004 11:47 5.0.2195.6897 30,160 Mountmgr.sys 16-Apr-2004 10:54 5.0.2195.6925 1,700,672 Ntkrnlmp.exe 16-Apr-2004 10:55 5.0.2195.6925 1,700,416 Ntkrnlpa.exe 16-Apr-2004 10:55 5.0.2195.6925 1,722,048 Ntkrpamp.exe 16-Apr-2004 10:54 5.0.2195.6925 1,677,568 Ntoskrnl.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates
The Modified-No-Write list is defined in chapter 7, pages 447 and 466 of the Inside Windows NT Third Edition book.
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB832791
