Article ID: 832429
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
- Microsoft Exchange Server 2000 Service Pack 1
- Microsoft Exchange 2000 Server Service Pack 2
- Microsoft Exchange Server 2000 Service Pack 3
SYMPTOMS
When you send an e-mail message to a Microsoft Outlook personal distribution list, you receive a non-delivery report (NDR) that includes all the distribution list members. The NDR appears similar to the following message but with one entry per member of your personal distribution list:
Your message did not reach some or all of the intended recipients.
Subject: Original_Message_Subject
Sent: 25/08/03 5:30 PM
The following recipient(s) could not be reached:
Recipient_Address on 25/08/03 5:30 PM
The format of the e-mail address is incorrect.
Check the address, look up the recipient in the
Address Book, or contact the recipient directly
to find out the correct address.
<Server_Name.Domain_Name #5.1.3>
CAUSE
This problem occurs when your personal distribution list contains an invalid e-mail address that either contains one or more spaces after the at sign (@) or contains no domain name after the at sign (@). If an e-mail address in the personal distribution list contains spaces or no domain name after the at sign, the e-mail address causes the Microsoft Exchange 2000 Server transport to generate an NDR that includes all the recipients, including valid recipients of the e-mail message.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
04-Dec-2003 04:06 6.0.6542.0 507,904 Phatq.dll
Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information about NDR error codes, click the following article number to view the article in the Microsoft Knowledge Base:
284204 Delivery status notifications in Exchange 2000 Server
For more information about the Simple Mail Transfer Protocol (SMTP) specification, visit the following Web site:
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB832429
