Knowledge Base

A large screen area causes desktop pattern corruption in Windows 2000

Article ID: 832338

Article Last Modified on 10/26/2006

APPLIES TO

Microsoft Windows 2000 Server
Microsoft Windows 2000 Professional Edition
Microsoft Windows 2000 Advanced Server

SYMPTOMS

When you configure your Microsoft Windows 2000-based computer to use multiple monitors, the desktop pattern may be corrupted. For example, the desktop pattern may not redraw as expected.

CAUSE

This problem occurs if the horizontal resolution or the vertical resolution of your desktop exceeds 16,383 pixels.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Microsoft Windows 2000 Service Pack 3 must be installed before you install this hotfix.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version         Size       File name
---------------------------------------------------------
24-Nov-2003  18:01  5.0.2195.6876   1,628,816  Win32k.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages