Article ID: 832250
Article Last Modified on 11/15/2007
APPLIES TO
- Microsoft Windows Storage Server 2003
- Microsoft Server Appliance Kit 2.01
SYMPTOMS
On computers that are running Microsoft Server Appliance Kit (SAK), version 2.01, the Windows Management Instrumentation (WMI) service may fail and record the following event in the system log: Event ID 7031 - The Windows Management Instrumentation service has terminated unexpectedly
CAUSE
This problem may occur when the Server Appliance event logging dynamic-link library (DLL) is unloaded prematurely. This causes the WMI service to call an invalid reference to its consumer sink.
RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Hotfix Information
Windows Powered Network Attached Storage 2.01
You must install Windows Powered Network Attached Storage 2.01 Service Pack 1 before you install this hotfix.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name ---------------------------------------------------------------- 11/19/2003 8:32 AM 110,317 KB832250.zip
Windows Storage Server 2003
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name ---------------------------------------------------------------- 11/19/2003 8:32 AM 110,317 KB832250.zip
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
REFERENCES
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: DllCanUnloadNow
Keywords: kbqfe kbhotfixserver kbbug KB832250
