Article ID: 831740
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
When you use the Microsoft Windows 2000 Removable Storage command-line utility (Rsm.exe), and the backup requires more than one tape, the utility prompts for the second tape. However, the utility cannot add a free media identifier to the new tape, and the backup job is never complete.
CAUSE
This problem occurs when you try to perform a backup with the Rsm.exe utility, and you must add a new free media identifier to the backup tape. Before you can use a new tape or overwrite an existing tape, you must prepare the tape by adding a free media identifier. The free media identifier must be recorded in the free media pool. You can use the Removable Storage feature to add a free media identifier, but you cannot add a free media identifier when you run the default Rsm.exe utility at a command prompt.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 12-Nov-2003 01:34 5.0.2074.6874 47,376 Rsm.exe 06-Nov-2003 22:29 5.0.2195.6870 5,847,552 Sp3res.dll
To allocate free tape media with the enhanced Rsm.exe utility, follow these steps:
- Insert a new tape in the tape drive.
- Click Start, and then click Run. Type cmd in the Open box, and then click OK.
- Type rsm view /tlibrary /guiddisplay to list the libraries, including the stand-alone library, and the library GUIDs.
- Type rsm view /tphysical_media /cg
Stand-alone_library_guid_from_step 3/guiddisplay to list the physical media GUID of media in the drive. - Type rsm view /tpartition /cg
Physical_media_guid_from_step 4/guiddisplay to list the partition GUID of the media in the drive. - Type rsm deallocate /pg
Partition_guid_from_step 5to deallocate the partition. - Type rsm freemedia /pg
Stand-alone_library_guid_from_step 3to prepare the tape. - Type rsm eject /pg
Physical_media_guid_from_step 4to eject the tape from the drive.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB831740
