Microsoft KB Archive/830914

Knowledge Base

You receive an "RPC is not configured properly" error message when you are using an Exchange Server e-mail account and you start Outlook 2007 or Outlook 2003

Article ID: 830914

Article Last Modified on 1/19/2007

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APPLIES TO

• Microsoft Office Outlook 2007
• Microsoft Office Outlook 2003

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SYMPTOMS

When you try to start Microsoft Office Outlook 2007 or Microsoft Office Outlook 2003, and you have your e-mail account setup for a Microsoft Exchange Server, you may receive the following error message:

A system component, RPC, required by Outlook to connect to the e-mail server is not configured properly. For more information, contact your system administrator.

For more information, see Help and Support Center at

http://www.microsoft.com/technet/support/ee/ee_advanced.aspx

CAUSE

This behavior may occur when any of the following registry values are missing in the Microsoft Windows Registry.

Value Name	Value Data
ncacn_np	Rpcrt4.dll
ncacn_ip_tcp	Rpcrt4.dll
ncadg_ip_udp	Rpcrt4.dll
ncacn_http	Rpcrt4.dll

RESOLUTION

To resolve this problem, follow these steps:

1. Quit all Microsoft Windows programs.
2. Click Start, and then click Run.
3. In the Open box, type regedit, and then click OK.
4. Expand the Registry to the following key:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols

5. If any of the Registry values that are listed in the "Cause" section of this article are missing from the ClientProtocols key, follow these steps:
   1. Right-click ClientProtocols, point to New, and then click String Value.
   2. Type the Value Name of the entry that is missing, and then press ENTER.
   3. Right-click the Value Name that you typed in step b, and then click Modify.
   4. Type the appropriate Value Data for the Value Name that you typed in step b, and then click OK.
6. Repeat step 5 for each missing value in the ClientProtocols key.

Note Microsoft Outlook cannot connect to a Microsoft Exchange server if the registry entries that were previously mentioned are missing in the Windows Registry.

Additional query words: OL2007 OL2003

Keywords: kbstartprogram kbemail kbpending kberrmsg kbprb KB830914

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