Article ID: 830859
Article Last Modified on 2/27/2007
APPLIES TO
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Server
SYMPTOMS
You may experience any one or both of the following issues:
- When you try to start the Microsoft Developer Network (MSDN) Library, you may receive the following error message:
- When you try to open the Help file from a Microsoft Management Console (MMC) snap-in by clicking Help on the toolbar, the Help file does not open, and you do not receive an error message.
CAUSE
These issues may occur if there is a problem with a tag in the Hhcolreg.dat file. When this issue occurs, the HTML Help viewer cannot interpret the Hhcolreg.dat file.
Note The HTML Help viewer is Hhctrl.ocx.
RESOLUTION
To resolve these issues, edit the Hhcolreg.dat file:
- Start Notepad.
- Open the Hhcolreg.dat file. To do so, click Start, click Search, click Advanced search options, and then click to select the Search hidden files and folders check box.
Note The Hhcolreg.dat file is located in the C:\Documents and Settings\All Users\Application Data\Microsoft\HTML Help folder. By default, the Application Data folder is hidden. - Locate the following XML tag:
<Locations/>
- Replace the <Locations/> XML tag with the following XML tag:
<Locations> </Locations>
- Save the file.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Keywords: kbprb KB830859
