Article ID: 830704
Article Last Modified on 11/14/2007
APPLIES TO
- Microsoft Halo: Combat Evolved for PC
SYMPTOMS
When you start Microsoft Halo: Combat Evolved you may receive an error message that is similar to the following:
The title of this error message varies depending on the program that is blocking Halo from loading. The title is the path of the program file that must be unloaded.
If you try to run Microsoft Halo: Combat Envolved you may receive a dialog box that states Gathering Exception data. After the dialog box disappears, you receive the following error message:
If you click Click here, a dialog box appears. It contains the following information about the error:
AppName: halo.exe AppVer: 1.0.2.581 ModName: halo.exe ModVer: 1.0.2.581 Offset: 00044b11 AppName: halo.exe AppVer: 1.0.0564 ModName: halo.exe ModVer: 1.0.0.564 Offset: 0005aa82
RESOLUTION
To resolve this issue, use the following methods in the order that they appear.
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
Method 1: Restart your computer by using a clean boot procedure
When you start Microsoft Windows, typically there are a number of programs that start automatically and run in the background that may interfere with the game. These programs may include antivirus and system utility programs. When you perform a clean boot, you prevent these programs from starting automatically.
You must be logged on as an administrator or a member of the Administrators group to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.
To restart your computer by using a clean boot procedure, follow these steps if you are using Microsoft Windows XP:
Note You may experience a temporary loss of some services functionality when you follow these steps. Restoring the settings restores the functionality, but the original error message or behavior may return as a result.
- Click Start, and then click Run.
- In the Open box, type msconfig, and then click OK.
- On the General tab, click Selective Startup.
- Under Selective Startup, click to clear the following check boxes:
- Process SYSTEM.INI File
- Process WIN.INI File
- Load Startup Items
- On the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
- Click OK, and then click Restart.
To perform a clean boot procedure, click the Play button to view this streaming media demonstration.
To return from a clean boot state, click the Play button to view this streaming media demonstration.
For additional information or to view steps for other operating systems, click the following article number to view the article in the Microsoft Knowledge Base:
331796 Games: How to perform a clean boot to prevent background programs from interfering with play
If the issue continues to occur, go to the next method.
Method 2: Check the list of known issues
The following programs are known to have this issue with Halo: Combat Evolved:
- Meaya Popup Killer-The file that is reported as being in memory is either the MK.dll file or the MK2.dll file. For additional information, visit the following Meaya Web site: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
300963 Games: Description and availability of Error Reporting tool
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: installation setup
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