Microsoft KB Archive/830582

Knowledge Base

After you install the MS03-030 DirectX security update, your Windows 2000-based computer stops responding

Article ID: 830582

Article Last Modified on 10/30/2006

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APPLIES TO

• Microsoft Windows 2000 Professional Edition
• Microsoft Windows 2000 Server
• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Datacenter Server

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SYMPTOMS

Your Microsoft Windows 2000-based computer may stop responding, or "hang," when you try to install the MS03-030 DirectX security update that is described in the following Microsoft Knowledge Base article:

819696 MS03-030: Unchecked buffer in DirectX could enable system compromise

You may also receive the following error message:

• • • Fatal System Error: 0xc000026c
      

(0xE134FF68,0xC0000022,0x00000000,0x00000000)

STOP: c000026c {Unable to Load Device Driver}
\SystemRoot\system32\drivers\portcls.sys device driver could not be loaded.
Error Status was 0xc0000022
Break instruction exception - code 80000003 (first chance)

A fatal system error has occurred.
Debugger entered on first try; Bugcheck callbacks have not been invoked.

A fatal system error has occurred.

CAUSE

This issue may occur if files in the Windows\Temp folder were encrypted by using Microsoft Encrypting File System (EFS).

RESOLUTION

To resolve this issue, remove EFS encryption on the Windows\Temp folder. To do so, follow these steps:

1. Restart your computer.
2. Click Start, click Run, type %temp% in the Open box, and then click OK.
3. On the View menu, point to Go To, and then click Up One Level.
4. Right-click the Temp folder, and then click Properties.
5. Click Advanced, click to clear the Encrypt contents to secure data check box, and then click OK two times.
6. In the Confirm Attribute Changes dialog box, click Apply changes to this folder, subfolders and files, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

Keywords: kbbug KB830582

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