Microsoft KB Archive/830394

Knowledge Base

Outlook Express icons and links reappear after you install Internet Explorer SP1

Article ID: 830394

Article Last Modified on 11/15/2007

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APPLIES TO

• Microsoft Internet Explorer 6.0 Service Pack 1, when used with:
  • Microsoft Windows 2000 Service Pack 3

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SYMPTOMS

After you install Microsoft Internet Explorer 6 Service Pack 1 (SP1) on a Microsoft Windows 2000 Service Pack 3 (SP3)-based computer, Microsoft Outlook Express icons and links may reappear on the Start menu and on the Quick Launch Bar. The Outlook Express icons and links may reappear even if you used either of the following methods to remove them:

• You used the Set Program Access and Defaults tool to remove access to Outlook Express.
• You used the Internet Explorer Administration Kit (IEAK) and selected the Delete all Outlook Express Links check box.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note This hotfix applies to computers that are running Windows 2000 SP3 and Internet Explorer 6.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size       File name
   ---------------------------------------------------------
   05-Nov-2003  00:15  6.0.2800.1289    190,976  Ie6wzd.exe     
   05-Nov-2003  01:27  6.0.2800.1290     67,584  Setup50.exe      
   06-Apr-2004  15:53  5.0.3900.6921  2,358,032  Shell32.dll

Installation information

To download this hotfix, follow these steps:

1. Install IEAK 6. If you already have IEAK 6 installed, go to step 2. To install IEAK 6, visit the following Microsoft Web site:

   http://technet.microsoft.com/en-us/ie/bb219517.aspx

2. Start the Internet Explorer Customization Wizard.
3. Select the settings that you want until you reach the Automatic Version Synchronization page in the Internet Explorer Customization Wizard, and then click Synchronize All.
4. Quit the Internet Explorer Customization Wizard.
5. Copy the Ie6wzd.exe file from this hotfix to the following folder:

   Drive:\Program Files\IEAK6\iebin\en\optional

   Note This action overwrites your existing version of the Ie6wzd.exe file.
6. Start the Internet Explorer Customization Wizard.
7. Select the settings that you want to create the IEAK package.
8. When you reach the Add Custom Components page, click Browse, and then select the IE6.0sp1-KB830394-Windows2000-x86-ENU.exe file.
9. In the Parameters text box, type the following parameters for each custom component that you want:

   /q:a /n:v

   Important Add these parameters for each custom component that you want to add.
10. Click Add.
11. Continue to add the settings that you want to complete the IEAK package.

Deployment to client computers

1. Verify on the client computer that the Set Program Access and Defaults tool is configured to remove access to Outlook Express.
2. Click Start, click Run, and then type the following text in the Open box:

   Drive:\IEAKPackage\FLAT\WIN32\EN\ie6setup.exe /Drive:"ie6wzd.exe /K /S:Drive:\IEAKPackage\FLAT\WIN32\EN\ie6setup.exe"

   Note Drive is the computer's hard disk drive, and IEAKPackage is the name of the IEAK package that you created in the previous section.
3. Restart the client computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For additional information about how to set program access and defaults in Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:

327931 How to use the Set Program Access and Defaults feature in Windows 2000 Professional

Keywords: kbhotfixserver kbqfe kbprb KB830394

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