Article ID: 830363
Article Last Modified on 1/5/2007
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
SYMPTOMS
If you use a video capture program, such as Microsoft Windows Movie Maker, on a computer that is running Microsoft Windows XP Service Pack 1 and Microsoft DirectX 9.0b, your video may appear in the preview window for only a few seconds.
CAUSE
This problem occurs because a bug exists in the Microsoft DirectShow Smart Tee filter. Therefore, this problem may occur when you run any video capture program that uses the Smart Tee filter in DirectX 9.0b.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------- 27-Oct-2003 23:13 6.5.2600.2026 260,608 Qcap.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
MORE INFORMATION
For additional information about DirectX and DirectShow, visit the following Microsoft Web site:
For additional information about Smart Tee and other DirectShow filters, visit the following Microsoft Web site:
For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: netshow ULead Pinnacle WME DV
REFERENCES
Keywords: kbqfe kbhotfixserver kbwinxpsp2fix kbwinxpsp1fix kbwinxppresp2fix kbfix kbbug KB830363
