Article ID: 829995
Article Last Modified on 11/27/2007
APPLIES TO
- Microsoft Windows XP Professional for Itanium-based systems
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
SYMPTOMS
After you install Microsoft Windows XP 64-Bit Edition Version 2003 or Microsoft Windows Server 2003, you receive the following error message when you try to burn a file to a CD-R disc or to a CD-RW disc by using the CD Writing Wizard:
Note Windows XP 64-Bit Edition Version 2003 is also known as the client version of Microsoft Windows Server 2003.
CAUSE
This problem occurs if the IMAPI CD-Burning COM Service is disabled. When you install Windows XP 64-Bit Edition Version 2003 or Windows Server 2003, Setup may disable the IMAPI CD-Burning COM Service. This problem occurs only on computers that have a particular amount of random access memory (RAM) installed. For example, if your computer has 2 gigabytes (GB) of RAM installed, Setup may configure the IMAPI CD-Burning COM Service with a startup type of Disabled.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Imapi.exe | 5.2.3790.113 | 145,408 | 18-Dec-2003 | 20:27 | x86 |
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Imapi.exe | 5.2.3790.113 | 431,104 | 18-Dec-2003 | 18:59 | IA-64 |
WORKAROUND
To work around this problem, set the IMAPI CD-Burning COM Service Startup type setting to Manual. To do this, follow these steps:
- Click Start, click Run, type services.msc in the Open box, and then click OK.
- In the list of services, double-click IMAPI CD-Burning COM Service.
- In the Startup type list, click Manual, and then click OK.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbhotfixserver kberrmsg kbbug kbfix kbqfe kbwinserv2003presp1fix KB829995
