Article ID: 829699
Article Last Modified on 11/15/2007
APPLIES TO
- Microsoft Office Outlook 2003 with Business Contact Manager
SYMPTOMS
When you try to install Microsoft Business Contact Manager, you may receive an error message that is similar to the following:
CAUSE
This problem occurs because of a problem in the InstallShield installer for the Microsoft Data Engine (MSDE). MSDE is installed during the Business Contact Manager installation process. This problem occurs when the MSDE InstallShield installer incorrectly calculates the free space that is available on the NTFS file system formatted hard disk drive.
The problem occurs when the free space on your hard disk drive is between one of several size ranges. The first range is between 13,210 megabytes (MB) and 13,263 MB. The next range occurs when you have an additional 4,508,877 MB of free space available on your hard disk drive that spans 53 MB. This pattern is repeated with each additional 4,508,877 MB of free space that becomes available on your hard disk drive.
The following are examples of the ranges of free hard disk drive space that may cause this problem:
- 13,210 MB to 13,263 MB
- 4,522,140 MB to 4,522,193 MB
- 9,031,070 MB to 9,031,123 MB
Note These size ranges represent close approximations and may not exactly match the ranges on your system that cause this problem.
RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Important This hotfix is only intended to be used when the workarounds that are in the "Workaround" section of this article do not resolve the problem that this article describes. This hotfix has received limited testing. This hotfix is for Business Contact Manager. This hotfix is not for MSDE. You will require this hotfix when you perform an Original Equipment Manufacture (OEM) deployment of Business Contact Manager.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 30-Jul-2003 00:47 5.3.18.4 11,693,648 Sql2000-kb815495.exe
The fix is also available in the following languages:
- Dutch
- French
- German
- Italian
- Portuguese (Brazil)
- Spanish
- Swedish
Note For languages that do not have a fix available, the global version of the fix must be used.
WORKAROUND
To work around this problem, use one of the following methods. After you use one of the following methods, try to reinstall Business Contact Manager.
Method 1: Move or Delete Files for Additional Free Space
Move or delete files on your hard disk drive until the free disk space on your hard disk drive is outside one of the ranges that is known to cause this problem. For example, you may choose to remove programs that you are no longer using.
Method 2: Add New Files for Additional Free Space
Add new files until the free disk space on your hard disk drive is outside one of the ranges that is known to cause this problem. For example, you may choose to install new programs.
Method 3: Extract the MSDE Installation Files to a Different Hard Disk Drive When You Install MSDE
Extract the MSDE installation files to a different hard disk drive by temporarily changing the TMP environment variable that MSDE uses to extract the installation package. To do this, follow these steps:
- Create a new Temporary folder on a hard disk drive that you are not trying to install MSDE on. For example, if you are not trying to install MSDE on drive D, create the following folder:
D:\Newtemp
- Click Start, and then click Run.
- In the Open box, type cmd, and then click OK.
- At the prompt, type the following command to save the original value of the TMP environment variable, and then press ENTER:
set saveTMP=%TMP%
- To assign the TMP environment variable to the new folder that you created in step 1, type the following command at the prompt, and then press ENTER:
TMP=D:\Newtemp
- Install MSDE.
- Change the TMP environment variable back to its original value. To do this, follow these steps:
- Click Start, and then click Run.
- In the Open box, type cmd, and then click OK.
- At the prompt, type the following command to change the TMP environment variable back to its original value, and then press ENTER:
set TMP=%saveTMP%
- At the prompt, type the following command to delete the temporary TMP environment variable, and then press ENTER:
Del %saveTMP%
- Type exit, and then press ENTER.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: Error 1722 ol2003 bcm
Keywords: kbhotfixserver kbqfe kbsetup kberrmsg kbbug kbfix KB829699
