Article ID: 829485
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows NT 4.0 Service Pack 6
SYMPTOMS
When you try to start programs by using Terminal Services, you may experience some of or all the following behavior:
- Your Terminal server sessions may become slow to respond, or sessions may stop responding completely.
- When you try to log on to the Terminal server by using domain credentials, you receive an error message that is similar to the following:
- You may not be able to log on to the Terminal server unless you use credentials for a local user account.
- The logon dialog box may not appear when you try to log on to the Terminal server.
Note These symptoms may appear gradually over the course of a day.
CAUSE
This problem occurs because the Naifltr.sys filter driver returns an incorrect status code that leads to a resource leak.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
To apply this hotfix, you must have Windows 2000 Server Service Pack 3 (SP3) or a later version installed.
Restart Requirement
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows 2000
Date Time Version Size File name -------------------------------------------------------------- 21-Sep-2003 01:36 5.0.2195.6824 29,712 Mountmgr.sys 24-Sep-2003 01:19 5.0.2195.6825 1,698,432 Ntkrnlmp.exe 24-Sep-2003 01:19 5.0.2195.6825 1,697,792 Ntkrnlpa.exe 24-Sep-2003 01:20 5.0.2195.6825 1,718,464 Ntkrpamp.exe 24-Sep-2003 01:19 5.0.2195.6825 1,676,096 Ntoskrnl.exe
Windows NT4 Workstation
Date Time Version Size File name -------------------------------------------------------------- 24-Sep-2003 16:46 4.0.1381.7236 957,568 Ntkrnlmp.exe 24-Sep-2003 16:46 4.0.1381.7236 937,216 Ntoskrnl.exe
Windows NT4 Server
Date Time Version Size File name -------------------------------------------------------------- 24-Sep-2003 16:46 4.0.1381.7236 957,568 Ntkrnlmp.exe 24-Sep-2003 16:46 4.0.1381.7236 937,216 Ntoskrnl.exe
Windows NT4 Terminal Server
Date Time Version Size File name -------------------------------------------------------------- 19-Aug-2003 14:58 4.0.1381.33552 170,256 Gdi32.dll 24-Sep-2003 17:14 4.0.1381.33552 1,004,544 Ntkrnlmp.exe 24-Sep-2003 17:14 4.0.1381.33552 983,424 Ntoskrnl.exe 19-Aug-2003 14:58 4.0.1381.33552 332,048 User32.dll 26-Aug-2003 18:31 4.0.1381.33552 1,280,752 Win32k.sys 19-Aug-2003 14:58 4.0.1381.33552 196,368 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kbhotfixserver kbqfe kberrmsg kbwin2000presp5fix kbqfe kbfix kbbug KB829485
