Article ID: 829359
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Tablet PC Edition
- Microsoft Windows XP Professional for Itanium-based systems
- Microsoft Windows XP Professional for Itanium-based systems
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Server
SYMPTOMS
When a program that is running on a Microsoft Windows Server 2003-based computer, a Microsoft Windows 2000-based computer, or a Microsoft Windows XP-based computer uses the NetUserGetLocalGroups function to query Active Directory in another domain, and the user name is in the Domain Name\User Name format, you may receive the following error message:
You do not receive an error message if the user name does not include the domain name. For example, the query is successful if you use the User Name format instead of the Domain Name\User Name format.
CAUSE
This problem may occur if NetBIOS over TCP/IP is disabled on the computer.
RESOLUTION
Note If NetBIOS over TCP/IP is disabled, the Domain Name part of the user name format Domain Name\User Name should be a fully qualified domain name (FQDN). For example, if the user name is username at testdomain.microsoft.com, the user name should be testdomain.microsoft.com\username for the call to NetUserGetLocalGroups() to succeed. If you use a domain name that is not an FQDN as part of the user name, you will receive the error that is noted in the "Symptoms" section. For example, if you use testdomain\username as the user name, you will receive this error.
Note This issue has been resolved in Windows Server 2003 Service Pack 1 (SP1) and in Windows Server 2000 Service Pack (SP4) Rollup 1.
Windows Server 2003
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Date Time Version Size File name Platform -------------------------------------------------------------- 24-Feb-2004 20:06 5.2.3790.132 852,480 Netapi32.dll IA-64 24-Feb-2004 20:05 5.2.3790.132 324,608 Netapi32.dll x86
Windows XP
Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Date Time Version Size File name Platform --------------------------------------------------------------- 01-Apr-2004 19:39 5.1.2600.1502 903,168 Netapi32.dll IA-64 01-Apr-2004 19:38 5.1.2600.1502 306,176 Netapi32.dll x86
Windows 2000
Update rollup information
To resolve this problem, obtain Update Rollup 1 for Windows 2000 SP4. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
891861 Update Rollup 1 for Windows 2000 SP4 and known issues
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Date Time Version Size File name -------------------------------------------------------- 06-Apr-2004 08:50 5.0.2195.6921 309,008 Netapi32.dll
WORKAROUND
To work around this problem, enable NetBIOS over TCP/IP. To do this, follow these steps:
- Click Start, and then click Control Panel.
- Double-click Network Connections.
- Double-click the Local Area Connection to be configured, and then click Properties.
- In the list of components, click Internet Protocol (TCP/IP), and then click Properties.
- Click Advanced, and then click the WINS tab.
- Click Enable NetBIOS over TCP/IP, and then click OK.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbhotfixserver kbwinservds kbactivedirectory kberrmsg kbbug kbfix kbqfe kbwinserv2003presp1fix KB829359
