Article ID: 828713
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Datacenter Server
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
A Microsoft Win32 program may stop responding (hang) indefinitely. To proceed, you must restart the program or the process.
CAUSE
This issue may occur when both of the following conditions occur at the same time:
- The program uses one thread to obtain performance information by using the RegQueryValueEx function.
- Another thread is loading the Shell32.dll library with the LoadLibrary function.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 08-Nov-2003 10:43 5.81.3900.6872 529,680 Comctl32.dll 08-Nov-2003 10:43 5.0.3900.6872 2,357,520 Shell32.dll 08-Nov-2003 10:43 5.0.3900.6872 279,824 Shlwapi.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
REFERENCES
For additional information about the standard terminology that is used to describe Microsoft product updates, tools, and add-ons, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates
Keywords: kbhotfixserver kbqfe kbfix kbwinservnetwork kbqfe kbbug KB828713
