Article ID: 828664
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows XP Professional
- Microsoft Windows 2000 Server
SYMPTOMS
When you run a Terminal Services administrative utility, such as Tsprof.exe, Mmc.exe, or Usrmgr.exe, the utility may generate an access violation error and quit unexpectedly when it manages certain user accounts.
When you run any program that uses the API functions of WTSSetUserConfig or WTSQueryUserConfig to set or to retrieve user information, the utility may generate an access violation error and quit unexpectedly when it manages certain user accounts.
When you make a Remote Desktop connection and then try to log on with a certain user account, the Remote Desktop connection may suddenly close. If the Remote Desktop-based logon attempt was to a Microsoft Windows XP-based computer or to a Microsoft Windows Server 2003-based console computer, the Remote Desktop computer will perform a bugcheck after Winlogon unexpectedly quits. Depending on the configuration, the Remote Desktop computer may restart.
One or more of the following events may be written to the event log:
Event ID 1004
Source Application Error
Reporting queued error: faulting application mmc.exe, version 5.2.3790.0, faulting module tsuserex.dll, version 5.2.3790.0, fault address 0x0000c3a9.
Event ID 1004
Source Application Error
Reporting queued error: faulting application mmc.exe, version 5.2.3790.0, faulting module tsuserex.dll, version 5.2.3790.0, fault address 0x0000c3a9.
Event ID 1004
Source Application Error
Reporting queued error: faulting application mmc.exe, version 5.2.3790.0, faulting module tsuserex.dll, version 5.2.3790.0, fault address 0x0000c3a9.
Event ID 1004
Source Application Error
Faulting application , version 0.0.0.0, faulting module regapi.dll, version 5.2.3790.0, fault address 0x00002c4d.
Event ID 1004
Source Application Error
Reporting queued error: faulting application winlogon.exe, version 0.0.0.0, faulting module regapi.dll, version 5.2.3790.0, fault address 0x00002c4d.
Event ID 1001
Source Application Error
Fault bucket 62739595.
Event ID 1001
Source Application Error
Fault bucket 45054588
CAUSE
This problem may occur when corrupted user data is encountered.
RESOLUTION
Windows Server 2003 hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit editions
Date Time Version Size File name ----------------------------------------------------------- 19-Aug-2004 23:41 5.2.3790.202 50,176 Regapi.dll 19-Aug-2004 23:41 5.2.3790.202 81,920 Tsuserex.dll
Windows Server 2003, 64-bit editions
Date Time Version Size File name Platform --------------------------------------------------------------------- 19-Aug-2004 21:37 5.2.3790.202 129,536 Regapi.dll IA-64 19-Aug-2004 21:37 5.2.3790.202 223,744 Tsuserex.dll IA-64 19-Aug-2004 21:41 5.2.3790.202 50,176 Wregapi.dll x86 19-Aug-2004 21:41 5.2.3790.202 81,920 Wtsuserex.dll x86
Windows XP service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Windows XP hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP, 32-bit editions
Date Time Version Size File name -------------------------------------------------------------- 10-Sep-2003 18:30 5.1.2600.1254 32,768 Cfgbkend.dll 10-Sep-2003 18:30 5.1.2600.1254 30,720 Pchsvc.dll 10-Sep-2003 18:30 5.1.2600.1254 33,280 Racpldlg.dll 10-Sep-2003 18:30 5.1.2600.1267 44,544 Regapi.dll 10-Sep-2003 18:30 5.1.2600.1254 41,472 Safrslv.dll 02-Aug-2003 07:45 5.1.2600.1254 129,536 Sessmgr.exe 10-Sep-2003 18:30 5.1.2600.1254 200,192 Termsrv.dll 10-Sep-2003 18:30 5.1.2600.1254 88,064 Tscfgwmi.dll
Windows XP, 64-bit editions
Date Time Version Size File name Platform ---------------------------------------------------------------------- 10-Sep-2003 17:38 5.1.2600.1254 104,448 Cfgbkend.dll IA-64 10-Sep-2003 17:38 5.1.2600.1254 110,080 Pchsvc.dll IA-64 10-Sep-2003 17:38 5.1.2600.1254 90,112 Racpldlg.dll IA-64 10-Sep-2003 17:38 5.1.2600.1267 127,488 Regapi.dll IA-64 10-Sep-2003 17:38 5.1.2600.1254 111,616 Safrslv.dll IA-64 02-Aug-2003 08:44 5.1.2600.1254 419,328 Sessmgr.exe IA-64 10-Sep-2003 17:38 5.1.2600.1254 622,592 Termsrv.dll IA-64 10-Sep-2003 17:38 5.1.2600.1254 326,144 Tscfgwmi.dll IA-64 10-Sep-2003 18:30 5.1.2600.1267 44,544 Wregapi.dll x86
Windows 2000
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------ 07-Jan-2004 20:44 5.0.2195.6889 36,624 Regapi.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Windows XP
This problem was first corrected in Microsoft Windows XP Service Pack 2.
MORE INFORMATION
The hotfix that is described in this article does not correct the corrupted data. The hotfix protects the code from causing the process to quit unexpectedly with an access violation error.
After you apply this hotfix, you may be able to log on to a Windows 2000-based or a Windows XP-based computer by using Remote Desktop without errors. However, you may still receive an error message when you change the properties of the user account or when you log on by using that account.
If you use Microsoft Management Console (MMC) to edit or view the user properties, you may receive an error message that is similar to the following:
Or, When you try to log on to a Windows Server 2003-based computer by using a Remote Desktop connection, you may receive an error message that is similar to the following:
To correct the Terminal Services user data corruption, follow these steps:
- Create a text file with the following lines of text, where
usernameis the name of the user account with the corrupted information and wheredomainis your domain name.dn: CN=
username,CN=Users,DC=domain,DC=com
changetype: modify
delete: userParameters - Name the file "Users.txt."
- At a command prompt, type the following command to run the file:
Ldifde –I –f users.txt
Running this command will also clear the properties and resolve the issue on an Active Directory domain.
Note Clearing the userParameters attribute in the user account may affect other programs. If program-specific information is stored there, it will have to be repopulated. For example, programs that may be affected are FPNW, RAS, and all Terminal Services-specific user information.
REFERENCES
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: terminate
Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbwinxppresp2fix kbqfe kbfix kbbug KB828664
