Article ID: 828603
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Service Pack 4
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Datacenter Server
SYMPTOMS
After you install Microsoft Windows 2000 Service Pack 4 (SP4), the LogicalDisk and the PhysicalDisk performance objects no longer appear in the Performance object list of the Windows Performance tool. As a result, you can no longer monitor logical disk or physical disk performance. Additionally, both of the following events appear in the application event log in Event Viewer:
Event Source : Perflib
Category: None
Event ID : 1017
Date: date
Time: time
Type : Error
User: N/A
Computer: computername
Description: Performance counter data collection from the "PerfDisk" service has been disabled due to one or more errors generated by the performance counter library for that service. The error(s) that forced this action have been written to the application event log. The error(s) should be corrected before the performance counters for this service are enabled again.
Event Source : Perflib
Category: None
Event ID : 1009
Date: date
Time: time
Type : Error
User: N/A
Computer: computername
Description: The Open Procedure for service "PerfDisk" in DLL "C:\WINNT\system32\perfdisk.dll" generated an exception. Performance data for this service will not be available. Exception code returned is data DWORD 0.
Data: C0000005
If you remove Service Pack 4, the problem is not resolved.
CAUSE
This problem occurs if you have multiple hard disks installed in the computer. When you have multiple hard disks installed, the buffer in the Performance tool is not sufficient to contain all the hard disk information. In this scenario, an access violation occurs because more hard disks exist than are recorded in the hard disk buffer.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must be running Microsoft Windows 2000 Service Pack 4 (SP4) to apply this hotfix. For additional information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the Latest Windows 2000 service pack
Restart Requirement
You must restart your computer to apply the changes after you apply this hotfix. However, you do not have to restart your computer immediately after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------- 12-Sep-2003 20:39 5.0.2195.6818 25,360 Perfdisk.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: perfmon, sysmon
Keywords: kbhotfixserver kbqfe kbeventlog kbbug kbfix kbqfe kbwin2000presp5fix KB828603
