Article ID: 828493
Article Last Modified on 11/29/2007
APPLIES TO
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft ActiveSync 4.1
SYMPTOMS
After you accept a meeting request by using a remotely synchronizing mobile device, the user-created folder that contains the meeting request may be deleted with all its content.
CAUSE
This problem occurs when the following conditions are true:
- The meeting request is sent to you without the Request Responses option enabled.
- The meeting request is moved to a user-created folder manually or by using Outlook rules.
- You accept this meeting request from a mobile device that is synchronizing through Microsoft Exchange ActiveSync.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------ 26-Aug-2003 01:42 2.0.3275.0 504,080 Massync.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Keywords: kbbug kbfix kbqfe kbexchmobility kbhotfixserver KB828493
