Article ID: 828146
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
If you try to view or to edit private characters on a computer that is running Microsoft Windows 2000, you may receive the following error message in the Win32k.sys file:
CAUSE
This problem may occur if the end-user defined characters (EUDC) font list is rebuilt and the character map (Charmap.exe) links to an old font list entry.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 03-Dec-2003 18:39 5.00.2195.6824 42,256 Basesrv.dll 21-Sep-2003 00:45 5.00.2195.6824 236,304 Cmd.exe 03-Dec-2003 18:38 5.00.2195.6824 222,992 Gdi32.dll 03-Dec-2003 18:38 5.00.2195.6867 711,440 Kernel32.dll 03-Dec-2003 18:39 5.00.2195.6824 54,032 Mpr.dll 03-Dec-2003 18:39 5.00.2195.6876 334,096 Msgina.dll 03-Dec-2003 18:39 5.00.2195.6824 90,232 Rdpwd.sys 06-Nov-2003 22:29 5.00.2195.6870 5,847,552 Sp3res.dll 03-Dec-2003 18:38 5.00.2195.6869 380,176 User32.dll 03-Dec-2003 18:39 5.00.2195.6876 389,392 Userenv.dll 03-Dec-2003 18:23 5.00.2195.6877 1,629,200 Win32k.sys 11-Nov-2003 00:29 5.00.2195.6873 182,032 Winlogon.exe 03-Dec-2003 18:39 5.00.2195.6873 243,984 Winsrv.dll 03-Dec-2003 18:39 5.00.2195.6867 711,440 Kernel32.dll 03-Dec-2003 18:23 5.00.2195.6877 1,629,200 Win32k.sys 03-Dec-2003 18:39 5.00.2195.6873 243,984 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New naming schema for Microsoft Windows hotfix packages
For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: character view edit stop error 0x000000d5 Fatal System win32k.sys
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB828146
