Article ID: 827652
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
You may experience symptoms that are similar to the following when you use a 16-bit MS-DOS-based communications program after you upgrade Microsoft Windows 2000 to Windows 2000 Service Pack 3 (SP3):
- The communications program completes a dial-up connection to another computer, but the data transmission is unsuccessful.
- If you retry the connection, the communications program completes the data transmission successfully.
- If you replace the Windows 2000 SP3 NTVDM.exe file with an earlier version, the problem is resolved.
CAUSE
This problem occurs because the NTVDM.exe program that is included with Windows 2000 SP3 does not correctly initialize a particular variable before use. Therefore, an initial communications connection may be unsuccessful because a character may be truncated from the data transmission.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must be running Microsoft Windows 2000 Service Pack 3 (SP3) or later to install this hotfix. For additional information about how to obtain the latest service pack for Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack
Restart requirement
You must restart your computer to apply the changes after you apply this hotfix. However, you do not have to restart your computer immediately after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 18-Sep-2003 00:20 5.0.2195.6822 396,560 Ntvdm.exe 19-Sep-2003 23:19 5.0.2195.6820 240,912 Wow32.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: POS
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB827652
