Article ID: 827477
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
SYMPTOMS
When you try to use the logman command on a Microsoft Windows XP-based computer, you may experience one of the following symptoms:
- The counter logs that the logman command creates do not have the schedule that is specified in the configuration file.
- You receive an error message that is related to the scheduled start time and end time of the log collection.
CAUSE
This problem occurs because the short date in the Regional and Language Options Control Panel item is not configured in the Month/Day/Year (M/D/Y) format. By default, the English (United States) regional option setting uses the Month/Day/Year short date format. The regional options for other countries and languages may use a different short date format. For example, the English (Canada) regional option uses the Day/Month/Year short date format.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------ 10-Jan-2004 12:46 5.1.2600.1331 55,296 Logman.exe 12-Feb-2004 18:34 5.1.2600.1333 254,976 Pdh.dll
WORKAROUND
Before you run the logman command:
- Click Start, click Control Panel, and then double-click Regional and Language Options.
- Click the Regional Options tab, and then click English (United States) in the Standards and Formats list.
- Click Apply, and then click OK.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbhotfixserver kbqfe kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB827477
