Article ID: 827355
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
When a thin client tries to obtain a Terminal Services license, the following error message is logged in the application event log of the Microsoft Windows 2000 Server-based computer that is running Terminal Services:
Event Type: Error
Event Source: TermService
Event ID: 1004
Description:
The terminal server cannot issue a client license.
CAUSE
This problem may occur if both of the following conditions are true:
- You connect to the Terminal server from a Microsoft Windows-based terminal (WBT) device, such as a Microsoft Windows CE-based WBT device.
- The thin client has an expired temporary Terminal Services license.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Important This hotfix is to be applied to the Terminal Server License Server.
Prerequisites
This hotfix requires Windows 2000 Service Pack 3 (SP3) or later.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 20-Aug-2003 21:02 5.0.2195.6808 330,512 Lserver.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
The error message is logged even though the Terminal server has available permanent client licenses.
REFERENCES
For additional information about a similar problem that may occur it the WBT device client has been issued a permanent license, but that license has expired, click the following article number to view the article in the Microsoft Knowledge Base:
813508 Cannot connect to a Terminal Server from a Windows-based terminal
For additional information about how hotfix packages are named, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New naming schema for Microsoft Windows hotfix packages
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB827355
