Knowledge Base

Excel Quits Unexpectedly with an Error Message When You Close an Excel Workbook That Contains DDE Links

Article ID: 827270

Article Last Modified on 3/17/2004

APPLIES TO

Microsoft Excel 2002 Standard Edition
Microsoft Excel 2000 Standard Edition

SYMPTOMS

When you close a Microsoft Excel workbook that contains DDE links, you may receive the following error message:

Microsoft Excel has encountered a problem and needs to close. We are sorry for the inconvenience.

If you were in the middle of something, the information you were working on might be lost.

Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Excel. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.

When you click the link to view what the error report contains, you receive an error signature that is similar to the following:

   AppName     AppVer        ModName     ModVer        Offset
   ------------------------------------------------------------
   Excel.exe   10.0.4524.0   Excel.exe   10.0.4524.0   00448b01

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information

To resolve this problem, obtain and install the fix that is appropriate for your version of Excel.

For additional information about how to obtain the fix for Microsoft Excel 2002, click the following article number to view the article in the Microsoft Knowledge Base:

827134 Availability of the Excel 2002 Post-Service Pack 2 Hotfix Package: August 22, 2003

For additional information about how to obtain the fix for Microsoft Excel 2000, click the following article number to view the article in the Microsoft Knowledge Base:

825812 Availability of the Excel 2000 Post-Service Pack 3 Hotfix Package: August 9, 2003

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

MORE INFORMATION

For more information about Reuters products and services, see the following Reuters Web site:

http://www.reuters.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: OfficeQFE 9021/9048

Keywords: kbprb KB827270

Microsoft KB Archive/827270

Contents