Knowledge Base

The server stops responding and you receive a "Stop 0x000000d1" error message

Article ID: 826502

Article Last Modified on 2/20/2007

APPLIES TO

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional Edition
Microsoft Windows 2000 Server

SYMPTOMS

Your server may stop responding, and you may receive the following error message:

STOP: 0X000000D1 and 0X000000E2

Then, your server may restart, and you may receive the following message after the restart is completed:

The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000c, 0x00000002, 0x00000000, 0xf3cf82d4). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\MEMORY.DMP

CAUSE

This problem may occur because your computer has a problem with TCP/IP.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Windows 2000 Service Pack 3 (SP3).

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size     File name
   --------------------------------------------------------
   21-Sep-2003  00:41  5.0.2195.6824  118,960  Afd.sys
   27-Sep-2003  00:42  5.0.2195.6824  105,232  Msafd.dll        
   21-Sep-2003  00:41  5.0.2195.6824  318,448  Tcpip.sys
   21-Sep-2003  00:41  5.0.2195.6824   16,240  Tdi.sys
   27-Sep-2003  00:42  5.0.2195.6824   17,680  Wshtcpip.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Software Update Packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB826502

Microsoft KB Archive/826502

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