Article ID: 826439
Article Last Modified on 4/7/2006
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
SYMPTOMS
If you drag an attachment (a file) to an e-mail message field that is in a custom multi-page form, and then you switch to a different page, the attachment may be missing when you switch back to the page that contains the e-mail message field.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time size File Name
----------------------------------------------
2003-Aug-29 01:27 3,390,420 Outlookop.msp
2003-Aug-29 04:11 7,228,080 Outlookff.msp
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table:
Date Time Version Size File Name
---------------------------------------------------------
2003-Aug-28 20:20 10.0.5626.0 80,440 Dlgsetp.dll
2002-Dec-20 01:41 10.0.4817.0 109,128 Envelope.dll
2003-May-30 18:08 10.0.5328.0 253,952 Exchcsp.dll
2003-Jan-09 23:31 10.0.4907.0 346,696 Exsec32.dll
2002-Aug-09 03:22 10.0.4406.0 137,800 Impmail.dll
2003-Jun-30 23:29 10.0.5424.0 543,288 Outlcm.dll
2003-Mar-14 08:55 10.0.5112.0 100,936 Outlctl.dll
2003-Aug-28 20:20 10.0.5626.0 6,322,744 Outllib.dll
2002-Oct-11 22:14 10.0.4608.0 92,744 Outlmime.dll
2003-Aug-28 20:20 10.0.5626.0 47,672 Outlook.exe
2003-Mar-22 04:06 10.0.5119.0 121,416 Outlph.dll
2002-Nov-25 19:50 10.0.4721.0 47,688 Recall.dll
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Keywords: kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB826439
