Article ID: 826289
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
When you try to start your Windows 2000-based computer, the computer may stop responding, or "hang," during the memory check phase of the startup process.
CAUSE
This problem occurs if both of the following conditions are true:
- The amount of random access memory (RAM) that is installed on the computer exceeds the amount that is supported by the operating system.
-and-
- Physical Address Extensions (PAE) is turned on in the Boot.ini file.
This problem only occurs with specific original equipment manufacturer (OEM) server configurations. If you run the kernel debugger, the system will appear to be stuck executing the MmInitializeMemoryLimits() function. On some computers, the Windows 2000 operating system is set to only recognize 8 gigabytes (GB) of RAM. Memory more than this maximum setting is ignored. In the condition that is described in the "Symptoms" section of this article, the memory is not ignored, and this causes the computer to stop responding.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart Requirement
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 26-Jun-2003 18:26 5.0.2195.6762 29,712 Mountmgr.sys 05-Aug-2003 20:46 5.0.2195.6799 1,696,640 Ntkrnlpa.exe 05-Aug-2003 20:46 5.0.2195.6799 1,717,568 Ntkrpamp.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages
Additional query words: win2k win2000
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB826289
