Article ID: 826088
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
SYMPTOMS
When you disable the Solicited Remote Assistance policy in Microsoft Windows XP, you prevent a Novice computer from requesting Remote Assistance. However, this setting also prevents an Expert from offering Remote Assistance to a Novice computer. The Expert computer will display the following error message:
The only way to start a Remote Assistance session is to set the Solicited Remote Assistance policy to Enabled or to Not Configured on the Novice computer.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 01-Aug-2003 23:33 5.1.2600.1254 32,768 Cfgbkend.dll 01-Aug-2003 23:33 5.1.2600.1254 33,792 Pchsvc.dll 01-Aug-2003 23:33 5.1.2600.1254 33,280 Racpldlg.dll 01-Aug-2003 23:33 5.1.2600.1254 43,520 Regapi.dll 01-Aug-2003 23:33 5.1.2600.1254 41,472 Safrslv.dll 01-Aug-2003 19:13 5.1.2600.1254 129,536 Sessmgr.exe 15-Jul-2003 00:41 5.3.18.6 6,656 Spmsg.dll 01-Aug-2003 23:33 5.1.2600.1254 200,192 Termsrv.dll 01-Aug-2003 23:33 5.1.2600.1254 88,064 Tscfgwmi.dll 15-Jul-2003 00:42 5.3.18.6 22,016 Spcustom.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbhotfixserver kbqfe kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB826088
