Article ID: 825675
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Professional
- Microsoft Windows XP Professional for Itanium-based systems
- Microsoft Windows XP Professional for Itanium-based systems
- Microsoft Windows XP Professional for Itanium-based systems
SYMPTOMS
A Microsoft Windows XP-based client may randomly register service (SRV) records in the Domain Name System (DNS) as if the computer is a new domain controller in the domain. Because of this, other computers on the network may experience connectivity problems. For example, computers may not be able to authenticate to the domain. When the other computers on the network query for a domain controller, the Windows XP-based computer is returned together with the actual domain controllers. Connectivity problems may be most prevalent when the Windows XP-based computer that has registered SRV records is shut down.
CAUSE
This problem occurs because Netlogon incorrectly registers the SRV records if the computer is shut down while Netlogon is initializing. A Windows XP-based computer is more likely to experience this issue when the following conditions are true:
- The computer restarts.
- Netlogon begins to initialize.
- The computer shuts down before Netlogon fully initializes.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP Professional
Date Time Version Size File name ----------------------------------------------------------- 04-May-2004 00:29 5.1.2600.1524 414,208 Netlogon.dll
Windows XP 64-bit editions
Date Time Version Size File name Platform ----------------------------------------------------------------------- 04-May-2004 00:31 5.1.2600.1524 1,047,040 Netlogon.dll IA-64 04-May-2004 00:29 5.1.2600.1524 414,208 Wnetlogon.dll x86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
MORE INFORMATION
This problem has been reported to occur in scenarios where package distribution systems are used to distribute small updates. In this scenario, the computer may be restarted while other core services are still initializing. The problem is not likely to occur if you manually push the power button to turn off the computer while the computer is restarting.
For additional information about how Windows XP-based computers locate domain controllers, click the following article number to view the article in the Microsoft Knowledge Base:
314861 How domain controllers are located in Windows XP
For additional information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: LADP _ldap._tcp.dc._msdcs. _kerberos._tcp.dc._msdcs. SRV domain records %windir%\system32\config\netlogon.dns netlogon.dns netlogon.dnb
Keywords: kbhotfixserver kbqfe kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB825675
