Article ID: 825263
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Operations Manager 2000 Service Pack 1
SYMPTOMS
When you enter configuration data in a Microsoft Operations Manager (MOM) console, only MOM consoles that are installed the same architecture display the configuration data correctly. For example, the following behavior may occur:
- MOM configuration data, such as the Agent Service Account, entered from a MOM Administrator console running on a Microsoft Windows 2000-based computer, appears correctly in other MOM Administrator consoles that run on Windows 2000-based computers. However the configuration data does not appear correctly in MOM Administrator consoles that run on Microsoft Windows XP or Microsoft Windows Server 2003-based computers. The Agent Service Account in this example may appear as “Local System account”.
-or-
- MOM configuration data, such as the Agent Service Account, entered from a MOM Administrator console running on a Windows XP or Windows Server 2003-based computer, appears correctly in other MOM Administrator consoles running on Windows XP or Windows Server 2003-based computers. However, the configuration data does not appear correctly in MOM Administrator consoles running on Microsoft Windows 2000-based computers. The Agent Service Account in this example may appear as “Local System account”.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next MOM service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must apply MOM Service Pack 1 before you apply this hotfix.
Restart Requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
2,315,264 Q825263_enu_i386_mid151251_zip.exe
After the fix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name -------------------------------------------------------------- 25-Jul-2003 16:21 1.0.0.0 2,307,632 Q825263.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Keywords: kbhotfixserver kbqfe kbqfe kbfix kbbug KB825263
