Article ID: 824574
Article Last Modified on 11/24/2006
APPLIES TO
- Microsoft SharePoint Portal Server 2001
SYMPTOMS
When you configure SharePoint Portal Server to index the public folder store of a Microsoft Exchange 2000 Server computer, you may experience the following symptoms:
- Error messages similar to the following message are logged in the gatherer log:
For example, the gatherer log contains one or more error messages simlar to the following:
-and- - Incorrect search results are returned when you search for content in the public folder store. For example, one or more items may be missing from the search results.
CAUSE
This problem may occur if you search for Microsoft Outlook Web Access (OWA) items that have one or more percent characters (%) in the subject line. In this situation, the protocol handler in SharePoint Portal Server incorrectly processes the percent characters (%) in the URL. As a result, the items are not indexed in SharePoint Portal Server.
RESOLUTION
This problem was first fixed in a hotfix that is now contained in a service pack. If you have installed SharePoint Portal Server 2001 Service Pack 3 or a later service pack, you do not have to apply the hotfix.
Service pack information
This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft SharePoint Portal Server 2001. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
312963 How to obtain the latest SharePoint Portal Server 2001 service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SharePoint Portal Server 2001 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Because of file dependencies, this update requires Microsoft SharePoint Portal Server 2001 Service Pack 2 (SP2) or Service Pack 2a (SP2a).
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 18-Jul-2003 08:30 10.145.6011.25 249,856 Pkmexsph.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.
Additional query words: sps
Keywords: kbhotfixserver kbqfe kbshareptportalsvr2001sp3fix kbqfe kbfix kbbug KB824574
