Knowledge Base

Media Changer Device Does Not Work Correctly If You Install a Storport-Based HBA Driver

Article ID: 824494

Article Last Modified on 10/26/2006

APPLIES TO

Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Microsoft Windows Server 2003, Web Edition
Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
Microsoft Windows Server 2003, Enterprise x64 Edition

SYMPTOMS

When you try to use Removable Storage or a third-party program to manage a media changer device, the device may not work correctly. Also, you may experience one or more of the following symptoms:

You receive an error message.
The device does not come online.
One or more events that are similar to the following appear in the system log in Event Viewer:

Event Type: Error
Event Source: Removable Storage Service
Event Category: None
Event ID: 51
Date: Date
Time: Time
User: N/A
Computer: ServerName
Description: Unable to move medium from drive 0 to slot 0 in library: \\.\Changer0. Please manually eject the media. For more information, see Help and Support Center at http://support.microsoft.com.

Event Type: Error
Event Source: Removable Storage Service
Event Category: None
Event ID: 175
Date: Date
Time: Time
User: N/A
Computer: ServerName
Description: Unable to obtain the status of drive \\.\Tape0. For more information, see Help and Support Center at http://support.microsoft.com.

CAUSE

This problem occurs if you install a Storport-based miniport driver for the fibre channel host bus adapter (HBA) that you connect the device to.

Note This problem does not occur if you use a SCSIPort-based miniport driver for the HBA device.

RESOLUTION

Hotfix Information

The following file is available for download from the Microsoft Download Center:
Download the 823728 package now.

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Prerequisites

No prerequisites are required.

Restart Requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version      Size     File name      Platform
-----------------------------------------------------------------
15-Oct-2003  20:19  5.2.3790.92   71,168  Storport.sys        x86
15-Oct-2003  17:19  5.2.3790.92  248,320  Storport.sys      IA-64
15-Oct-2003  18:15  5.2.3790.83   29,696  Wmspatcha.dll     IA-64

WORKAROUND

To work around this problem, use a SCSIPort-based miniport driver for the fibre channel HBA.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Additional query words: fibre Removable Storage Manager (RSM)

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB824494

Microsoft KB Archive/824494

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