Article ID: 824400
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Professional
SYMPTOMS
When you shut down and restart your computer without using the correct shutdown procedures, or when you shut down and restart your computer after a power management recovery, you may not be able to establish a network connection between two computers with an IEEE 1394 cable.
For additional information about IEEE 1394 connections, click the following article number to view the article in the Microsoft Knowledge Base:
307736 Description of 1394 connection in Windows XP
CAUSE
This problem occurs because Windows XP does not correctly handle the disconnection of the media.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------- 18-Jul-2003 19:47 5.1.2600.1250 162,816 Ndis.sys
WORKAROUND
To work around this problem, remove the network bridge from the computer where the problem occurred or restart the computer. To remove the network bridge, follow these steps:
- Log on as an administrator or as a member of the Administrators group.
- Click Start, click Control Panel, click Network and Internet Connections, and then click Network Connections.
- Under Network Bridge, right-click Network Bridge, and then click Delete.
Notes
- If your computer is connected to a network, network policy settings may prevent you from completing this procedure.
- If you remove network adapters from the network bridge, and only one network adapter remains, the network bridge cannot work but continues to use resources.
- If you remove the network bridge, computers on your network cannot communicate with computers that are on different network segments. Some of the computers on your network may lose Internet connectivity.
- Internet Connection Sharing, Internet Connection Firewall, Discovery and Control, and Network Bridge are not available on Windows XP 64-Bit Edition.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
MORE INFORMATION
For additional information about Microsoft software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbbug kbfix kbqfe kbwinxpsp2fix kbwinxppresp2fix kbhotfixserver KB824400
