Knowledge Base

Stop error message when you try to fail over a cluster node to another node

Article ID: 824375

Article Last Modified on 11/15/2007

APPLIES TO

Microsoft Message Queuing 3.0
Microsoft Message Queuing 2.0
Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Microsoft Windows Server 2003, Web Edition
Microsoft Windows Server 2003, Enterprise x64 Edition
Microsoft Windows Server 2003, 64-Bit Datacenter Edition
Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
Microsoft Windows Server 2003, Enterprise Edition for the Workstation

SYMPTOMS

If you try to fail over a Message Queuing cluster node to another node on a computer that is running Microsoft Windows 2000, you may receive a stop error message on a blue screen. The bug check information is similar to the information in the following error message, but the addresses may vary:

BugCheck 7A, {e32928f8, c000026e, a313f200, 50d8a8c0}

The following message is logged in the event log:

Event Type: Error
Event Source: MSMQ Cluster Resource DLL Event
Category: None
Event ID: 2017
Description: MSMQ service could not be stopped 0x3e5. Error 0x3e5 is ERROR_IO_PENDING.

CAUSE

The Message Queuing resource DLL waits five seconds for the Message Queuing service to stop and then waits five more seconds for the driver to unload. It then tells the cluster service that it is offline. However, it may not actually be offline because the Message Queuing service and the driver may require more time to stop and unload. For example, a long purge might require a longer time to stop the Message Queuing service and unload the driver.

RESOLUTION

Windows 2000 Update information

A resolution is available for computers that are running Windows 2000 Service Pack 3 or Windows 2000 Service Pack 4 as part of the security update that is documented in Microsoft security bulletin MS05-017. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

892944 MS05-017: Vulnerability in MSMQ could allow code execution

To view the security bulletin, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/bulletin/MS05-017.mspx

To download the security update, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?familyid=99A8EE12-4BD6-43F5-A43F-124E0E2C2283

Windows Server 2003 Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   04-May-2004  15:19  5.4.15.0           77,552  Windowsserver2003-kb824375-x86-enu-symbols.exe  
   04-May-2004  15:19  5.4.15.0          348,912  Windowsserver2003-kb824375-x86-enu.exe  
   04-May-2004  17:47  5.2.1725.170       76,288  Mqclus.dll       
   21-Apr-2004  16:35                        271  Branches.inf
   04-May-2004  17:55                      9,766  Kb824375.cat
   04-May-2004  17:50                        354  Updatebr.inf
   04-May-2004  17:50                      6,540  Update_rtmqfe.inf

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

Keywords: kbhotfixserver kbqfe kbwinserv2003presp1fix kbbug kbfix kbqfe kbwin2000presp5fix KB824375

Microsoft KB Archive/824375

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