Article ID: 824301
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Service Pack 4
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
SYMPTOMS
After you upgrade your computer to Windows 2000 Service Pack 4 (SP4), you may no longer be able to connect to a server by using a remote access connection. When you try to connect, one of the following problems occurs:
- You receive the following error message: -or-
- You receive the following error message, and the terminal window will not start:
CAUSE
This problem occurs because of one of the following causes.
"Script Error" Error Message
This problem occurs if your remote access phone book entry points to a remote access script file. Programs that use the Win32 RasDial function do not work after you upgrade to Windows 2000 SP4 because of a dependency that involves the Rasscrpt.dll file.
Note The problem does not occur if you connect to the remote access server by using the dial-up connection entry in the Network and Dial-up Connections folder.
"Cannot Load Dialog. Error 0xc000007a:" Error Message
This problem may occur if the Show terminal window option is turned on in the Windows 2000 remote access properties or in the dial-up networking connection properties.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Microsoft Windows 2000 SP4 is required to install this hotfix.
Restart Requirement
You must restart your computer after you install this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 04-Aug-2003 22:12 5.0.2195.6662 446,224 Oakley.dll 04-Aug-2003 22:12 5.0.2195.6625 197,392 Rasapi32.dll 04-Aug-2003 22:12 5.0.2195.6625 529,168 Rasdlg.dll 04-Aug-2003 22:12 5.0.2195.6604 56,080 Rasman.dll 04-Aug-2003 22:12 5.0.2195.6696 153,360 Rasmans.dll 04-Aug-2003 22:21 5.0.2195.6789 63,248 Rasscrpt.dll 04-Aug-2003 22:12 5.0.2195.6604 54,032 Rastapi.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB824301
