Article ID: 823826
Article Last Modified on 2/16/2006
APPLIES TO
- Microsoft Office XP Standard Edition
- Microsoft Office XP Professional Edition
- Microsoft Office XP Small Business Edition
- Microsoft Office XP Developer Edition
- Microsoft Office XP Standard Edition for Students and Teachers
- Microsoft Access 2002 Standard Edition
- Microsoft Excel 2002 Standard Edition
- Microsoft FrontPage 2002 Standard Edition
- Microsoft Outlook 2002 Standard Edition
- Microsoft PowerPoint 2002 Standard Edition
- Microsoft Word 2002 Standard Edition
SYMPTOMS
When you try to install Microsoft Office XP, you may receive an error message that is similar to the following:
where filename is the name of an installation file.
When you click OK to close this error message, you may also receive an error message that is similar to the following:
When you click Yes to continue, your computer may stop responding.
RESOLUTION
To resolve this issue, clean boot your computer, and then restart the Office XP installation. For additional information about how to clean boot your computer, click the following article number to view the article in the Microsoft Knowledge Base:
310353 How to perform a clean boot in Windows XP
Additional query words: system configuration utility offxp err 2905 1712
Keywords: kberrmsg kbtshoot kbsetup kbprb KB823826
