Article ID: 823777
Article Last Modified on 4/7/2006
APPLIES TO
- Microsoft Word 2002 Standard Edition
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you open a Microsoft Word 6.0/95 Traditional Chinese document in Microsoft Word 2002, quotation marks may be displayed as different characters (not quotation marks).
CAUSE
This problem may occur if the "Straight quotes" with "Smart quotes" option is turned on.
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
Part 1: Download and Install the Fix
How to Obtain the Hotfix
This issue is fixed in the Word 2002 Post-Service Pack 2 Hotfix Package . For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
823972 WD2002: Availability of the Word 2002 Post-Service Pack 2 Hotfix Package: August 9, 2003
Part 2: Activate the Fix
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To activate this fix, follow these steps:
- Quit Word.
- Click Start, and then click Run.
- In the Open box, type regedit, and then click OK.
- Locate, and then click to select the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word\Options
- With the preceding key selected, on the Edit menu, point to New, and then click DWORD.
- Type EnsureEmitSmartQuote, and then press ENTER.
- Right-click EnsureEmitSmartQuote, and then click Modify.
- In the Value data box, type 1, and then click OK.
- On the File menu, click Exit to quit Registry Editor.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
MORE INFORMATION
To find the "Straight quotes" with "Smart quotes" option, click AutoCorrect Options on the Tools menu, and then click the AutoFormat As You Type tab.
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