Article ID: 823754
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
When you send a bitmap file to a PostScript printer, and you direct the printer to reverse the image, the printed image may extend beyond the specified rectangle line.
CAUSE
This problem occurs because the PScript5 driver does not correctly handle the DrvStretchBlt DDI command.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart Requirement
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows 2000 Date Time Version Size File name ---------------------------------------------------------- 06-Aug-2003 17:06 0.3.1282.1 130,048 Ps5ui.dll 06-Aug-2003 17:06 0.3.0.0 376,080 Pscript5.dll Windows XP Date Time Version Size File name Platform --------------------------------------------------------------------- 08-Aug-2003 16:49 0.3.1282.3 1,090,048 Pscript5.dll IA64 Date Time Version Size File name Platform --------------------------------------------------------------------- 08-Aug-2003 17:49 0.3.1282.3 455,680 Pscript5.dll x86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB823754
