Article ID: 823477
Article Last Modified on 2/5/2007
APPLIES TO
- Microsoft Office XP Professional Service Pack 2 (SP-2)
- Microsoft Office XP Standard Service Pack 2 (SP-2)
- Microsoft Excel 2002 Service Pack 2
- Microsoft Access 2002 Service Pack 2
- Microsoft PowerPoint 2002 Service Pack 2
- Microsoft Word 2002 Service Pack 2
SYMPTOMS
When you print from a Microsoft Office XP program with an Image Color Matching (ICM) profile to a color printer, you notice no difference in the printed color output than when you print without ICM.
Note You may also experience this problem when you use newer HP printer drivers to display similar color output that was possible with older HP printer drivers.
CAUSE
This problem occurs because changes in the ICM profile are being ignored.
RESOLUTION
How to Obtain the Hotfix
This issue is fixed in the Office XP Post-Service Pack 2 Hotfix Package July 3, 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
823327 Availability of the Office XP Post-Service Pack 2 Hotfix Package: July 3, 2003
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Additional query words: OfficeQFE 8384
Keywords: kbhotfixserver kbqfe kbqfe kbbug kbfix kbofficexppresp3fix KB823477
