PSS ID Number: 822934
Article Last Modified on 8/18/2003
The information in this article applies to:
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
Content Maintenance:9945
For a Microsoft Exchange 2000 Server version of this article, see 327065.
SYMPTOMS
You cannot mount the information store database, and the following event ID messages are logged in the application event log: Event Type: Error
Event Source: ESE98
Event Category: Logging/Recovery
Event ID: 454
Description: Information Store (976) Database recovery/restore failed with unexpected error -2204
-and-Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9518
Description:
Error 0xfffff764 starting Storage Group /DC=LOCAL/DC=DOMAIN/CN=CONFIGURATION/CN=SERVICES/CN=MICROSOFT EXCHANGE/CN=FIRST ORGANIZATION/CN=ADMINISTRATIVE GROUPS/CN=FIRST ADMINISTRATIVE GROUP/CN=SERVERS/CN=NRLAEXC2000/CN=INFORMATIONSTORE/CN=FIRST STORAGE GROUP on the Microsoft Exchange Information Store. Storage Group - Initialization of Jet failed.
CAUSE
This issue may occur when either of the following conditions are true:
- The streaming file (.stm) that is associated with the database has been deleted.
- Exchange cannot access the streaming file (.stm) that is associated with the database because the permissions for the file have been modified.
The file may be deleted or the permissions may be modified when your antivirus program scans your Exchange 2003 folders.
RESOLUTION
To resolve this issue, restore the streaming file from the backup copy of the database. You can also verify if the antivirus software moved the streaming file to the Quarantine folder. If the file is in the Quarantine folder, move it to the original location, and then configure the antivirus program so that it does not scan the Exchange 2003 folders.
Note Some antivirus programs change the file properties to Read-only when the files are moved to the Quarantine folder. If you find the streaming file in the Quarantine folder, right-click the file, and then click Properties. Click to clear the Read-only check box before you try to mount the database.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
823166 Overview of Exchange Server 2003 and Antivirus Software
Additional query words: XADM
Keywords: kbprb KB822934
Technology: kbExchangeSearch kbExchangeServ2003Ent kbExchangeServ2003Search kbExchangeServ2003St
