Article ID: 822834
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
SYMPTOMS
When you monitor the CPU usage of a Windows 2000-based Terminal server (a server that has Terminal Server enabled) that supports users who print from Terminal Services sessions, you notice that the server is experiencing high CPU load in the Winlogon.exe and Spoolsv.exe processes.
CAUSE
This problem occurs when the print spooler stops responding on the Terminal server. A spooler failure can be identified by information in the application event log or in the Drwtsn32.log on the Terminal server. The log indicates that the Spoolsv.exe process has terminated unexpectedly.
Note The Drwtsn32.log file path is drive
:\Documents and Settings\All Users\Documents\DrWatson\Drwtsn32.log.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------------ 11-Jun-2003 18:16 5.0.2195.6748 124,688 Adsldp.dll 11-Jun-2003 18:16 5.0.2195.6748 132,368 Adsldpc.dll 11-Jun-2003 18:16 5.0.2195.6748 63,760 Adsmsext.dll 11-Jun-2003 18:16 5.0.2195.6743 381,200 Advapi32.dll 06-Jun-2003 17:53 5.0.2195.6753 69,392 Browser.dll 11-Jun-2003 18:16 5.0.2195.6680 134,928 Dnsapi.dll 11-Jun-2003 18:16 5.0.2195.6663 92,432 Dnsrslvr.dll 11-Jun-2003 18:16 5.0.2195.6753 47,376 Eventlog.dll 11-Jun-2003 18:16 5.0.2195.6747 148,240 Kdcsvc.dll 20-May-2003 16:49 5.0.2195.6747 205,072 Kerberos.dll 26-Mar-2003 19:37 5.0.2195.6695 71,888 Ksecdd.sys 28-May-2003 18:39 5.0.2195.6749 509,712 Lsasrv.dll 28-May-2003 18:39 5.0.2195.6749 33,552 Lsass.exe 04-Apr-2003 22:12 5.0.2195.6680 117,520 Msv1_0.dll 11-Jun-2003 18:16 5.0.2195.6601 311,568 Netapi32.dll 11-Jun-2003 18:16 5.0.2195.6695 371,984 Netlogon.dll 11-Jun-2003 18:16 5.0.2195.6697 1,040,144 Ntdsa.dll 11-Jun-2003 18:16 5.0.2195.6745 66,320 Ntprint.dll 11-Jun-2003 18:16 5.0.2195.6692 994,064 Ole32.dll 11-Jun-2003 18:16 5.0.2195.6745 381,712 Printui.dll 11-Jun-2003 18:16 5.0.2195.6753 432,400 Rpcrt4.dll 11-Jun-2003 18:16 5.0.2195.6702 187,664 Rpcss.dll 11-Jun-2003 18:16 5.0.2195.6742 392,464 Samsrv.dll 11-Jun-2003 18:16 5.0.2195.6737 131,344 Scecli.dll 11-Jun-2003 18:16 5.0.2195.6737 306,448 Scesrv.dll 29-May-2003 21:22 5.0.2195.6748 4,576,256 Sp3res.dll 11-Jun-2003 18:16 5.0.2195.6601 51,472 W32time.dll 16-Aug-2002 11:32 5.0.2195.6601 57,104 W32tm.exe 11-Jun-2003 18:16 5.0.2195.6741 126,224 Wldap32.dll 11-Jun-2003 18:16 5.0.2195.6754 57,104 Wlnotify.dll
Note Because of file dependencies, this update requires Windows 2000 Service Pack 4 (SP4).
For additional information about how to obtain Windows 2000 SP4, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
WORKAROUND
This problem can be prevented if you determine the cause of the spooler instability and eliminate it. To do this, use the process of elimination: Remove third-party printer drivers, remove port monitors, or investigate the contents of the User.dmp file that is produced at the time of the spooler failure.
Note The default User.dmp file path is drive
:\Documents and Settings\All Users\Documents\DrWatson.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB822834