Article ID: 822657
Article Last Modified on 7/10/2003
APPLIES TO
- Microsoft Windows XP Tablet PC Edition
SYMPTOMS
When you start Windows Journal, you may receive the following message:
There may also be a list of notes in the Recovered notes section of the message dialog box, and you may see the file name (or file names) spelled out one character at a time, vertically.
If you tap Yes, a new blank Note may open.
If you tap No, the program may appear to stop responding (hang).
Regardless of the option that you select, you receive the same message the next time that you use Windows Journal.
CAUSE
This problem may occur if the file Nbactive.dat is damaged or corrupted.
Note Nbactive.dat is a data file that contains information about currently open notes. By using this file, Journal can recover any active notes if the program shuts down unexpectedly.
RESOLUTION
To resolve this problem, rename the damaged Nbactive.dat file. To do this, follow these steps:
- Close all open instances of Windows Journal.
- Tap Start, tap All Programs, tap Accessories, and then tap Windows Explorer.
- Open the following folder:
path\Documents and Settings\username\Local Settings\Application Data\Microsoft\Journal\Recover
- Select the file Nbactive.dat.
- On the File menu, tap Rename.
- Type Nbactive.bak by using a keyboard or by using the Tablet PC Input Panel, and then press (or tap) ENTER.
- Tap Start, tap All Programs, and then tap Windows Journal.
When you restart Windows Journal, a new version of Nbactive.dat will be created. After you have successfully opened Windows Journal without receiving the message that is described in the "Symptoms" section of this article, you can then delete the backup copy of the file (Nbactive.bak) that is located in the Recover folder that you created in step 6 of this procedure.
Note Because the file Nbactive.dat contains auto-recovery information for all open Journal notes, renaming or deleting this file may prevent you from recovering any unsaved updates to notes that were open the last time Windows Journal was in use.
MORE INFORMATION
For additional information about Windows Journal, click the following article number to view the article in the Microsoft Knowledge Base:
327160 Windows XP Tablet PC Edition Frequently Asked Questions
Keywords: kbprb KB822657
